DELIVERY & SHIPPING
How long will my order take to arrive?
Due to the COVID -19, please allow extra time when order products.
Order processing time:
- Local: 2-5 business days
- International: 5-7 business days
- Local: 2-7 business days
- International: 5-15 business days
All local order will be sent via Australia Post or Sendle. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered. There are currently some delays due to increased demand, please refer to their website to stay up to date.
How much is postage?
For Australian orders under $99, shipping is charged at a flat rate $12.95. For all orders over $99, shipping is free within Australia.
Do you ship internationally?
Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
Some items such as perfume and nail polish are flammable so will not be accepted by the airlines for shipment outside Australia. There will be a note below the product description if this restriction applies, and our checkout will give you a helpful alert if you have these items in your cart.
Do you offer express shipping?
We offer free express shipping for all Australian orders over $150. You can also pay for express shipping at checkout for $19.95. There are some items we are unable to ship express post due to airline regulations. In this case, you will be told at checkout and your order will be shipped using regular services.
How do I track my order?
Once your order has been dispatched from our warehouse, you will receive an email from us with a link to track your order. If you have an account with us you can also find a tracking link in the ‘my account’ section of our website.
Can my parcel be left on my doorstep if I am not at home?
The courier will require you to sign for your packages by default. However, if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can select the ATL (Authority To Leave) option at checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package.
Please note that for Express Post, you cannot select ‘signature required on delivery’.
Any packages marked ATL cannot be replaced if they go missing, so this option is at your own risk.
Can you combine my orders and refund my shipping?
Yes, if your orders are still processing period.
How do I change my delivery address after I have placed my order?
Unfortunately, we cannot change any order information once your order has been dispatched. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched. Please follow up the courier’s instruction to redirect your parcel as you wish.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but the courier will eventually return the package to us. We will cover the return fee from the courier, but we may request payment to resend this out to you.
What happens if my package goes missing?
If your package has been ‘stuck in transit’ for longer than expected please let us know so we can lodge a ‘missing package investigation’ with the courier. Every missing package will be assigned a unique case number by them and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $12.95 postage fee
How can I change my address in my account?
To update your shipping address you can either do this in the ‘My Details’ section when you log into our website, or alternatively you can do this during checkout.
RETURNS AND REFUNDS
What is your returns policy?
At Australian’s Finest Emporium we want to make your online shopping experience as easy as possible. We are happy to provide a store credit or refund for any items that are unopened and unused within 30 days of purchase. Please note that for returns due to change of mind, the return shipping is at the customer’s expense.
Please note: Items discounted for final sale due to shorter expiry periods or discontinuations cannot be returned to us.
Please refer to our Return and Refund Policy for more details.
How do I return an item?
Please refer to our Return and Refund Policy page for details on returning any items.
How do I know if you have received my return?
If you have tracking on your return, you will be able to see when it has been delivered back to us. Please allow 5-7 business days for someone to be in touch with you about your return. If you have sent back your item without tracking available, please estimate 5-10 business days for the package to arrive back to us depending on where you are located.
How will I be refunded?
You will be refunded back to the original method of payment that you made with your order.
I received a different item to what I ordered; how do I return it?
If you have received an item that you did not order, please take a photo, and contact us within 7 days of your order arriving. Please refer to our Return and Refund Policy page to contact us.
I received a faulty item; how do I return it?
If you have received a product that you believe to be faulty, please contact us with a detailed description, and any photos you are able to provide. Please refer to our Return and Refund Policy page to contact us.
My order was damaged on arrival, how do I return it?
If you have received a damaged item, please take a photo, and contact us within 7 days of your order arriving. Please refer to our Return and Refund Policy page to contact us.
I think I have had an allergic reaction, what do I do?
If you believe you have had an allergic reaction to a product you have received from us, please discontinue use immediately, take a photo of the reaction and send to us. Please refer to our Return and Refund Policy page to contact us.
ORDER & PAYMENT ISSUES
I need to change/cancel my order, how do I do this?
We are unable to amend orders after they have been placed. If you would like to return an item you have ordered, that is no problem at all – please refer to our returns page.
If you need to redirect your parcel to another address. Please follow the courier’s instruction to redirect your parcel.
What payment options do you offer?
We offer the following payment options:
- Credit Card
How do I know if my order was successful?
If you have submitted an order and are unsure if it was successful, please check your email for the Australia Finest confirmation email. This email will be titled ” Australia Finest – Order Details” and will be sent from firstname.lastname@example.org. If you are still unable to find this email, please check your junk/spam. If you still can’t locate your order confirmation, please log into your account on our website and have a look at your order history.
If you are still unsure, please feel free to contact us at email@example.com
An item I want to order is out of stock, is it coming back?
We aim to have all our products in stock, however there may be times when this isn’t possible. If a product is out of stock, there will be the option for you to add yourself to a list to be notified as soon as it’s back in stock.